Terms and Conditions

Effective from May 2026 · Revision 1

These terms and conditions set out the basis on which Trident Canvas Ltd supplies design, fabrication, repair, and installation services and goods. Please read them carefully before placing an order. By placing an order with us, whether in writing, by email, by telephone, or in person, you agree to be bound by these terms.

1. Definitions

In these terms, the following definitions apply:

• “We”, “us”, “our” — Trident Canvas Ltd, a company registered in England and Wales, trading as Trident Canvas.
• “You”, “the Customer” — the person, partnership, company, or organisation placing an order with us, whether as a consumer or a business customer.
• “Consumer” — an individual acting wholly or mainly outside their trade, business, craft or profession, as defined in the Consumer Rights Act 2015.
• “Goods” — all covers, canopies, sprayhoods, biminis, enclosures, cushions, upholstery, canvas products, hardware, frameworks, fabrics, and any other items supplied by us.
• “Services” — the services we provide, including design, measuring, templating, fabrication, repair, fitting, installation, and any related work.
• “Bespoke Goods” — Goods made, modified, or supplied to your specific measurements, design choices, colour selections, or other personal specifications.
• “Order” — your instruction to us, whether written or verbal, to supply Goods and/or Services, accepted by us in writing or by commencement of work.
• “Quotation” — any written or verbal estimate of price, time, or materials provided by us in advance of an Order.
• “Event Outside Our Control” — any event beyond our reasonable control, including but not limited to severe weather, marina or yard access restrictions, supplier failure, transport disruption, fire, flood, pandemic, industrial action, or government restrictions.

2. Quotations and Orders

• All quotations are given in good faith based on the information available at the time and are valid for 30 days from the date of issue unless stated otherwise on the quotation.
• Quotations may be revised if, after issue, further information becomes available, the specification changes, materials prices change materially, or circumstances change beyond our reasonable control.
• An Order becomes binding when we confirm acceptance in writing (including by email) or, where no written confirmation is issued, when we receive your deposit or commence work.
• It is your responsibility to check the order acknowledgement (including measurements, fabric choices, colours, design details, and any drawings or proofs) and to notify us in writing of any errors before production begins. We are not responsible for delays, errors, or additional costs arising from incorrect, incomplete, or late information supplied by you.

3. Bespoke Goods and Made-to-Measure Items

• Most of the Goods we supply are Bespoke Goods, made to your specific requirements following measurement, templating, or design input.
• Where we provide a design proof, pattern, or templating for your approval, you must check it carefully and confirm acceptance in writing before fabrication begins. We are not liable for errors in any element you have approved.
• Where measurements are supplied by you (rather than taken by us), we cannot accept responsibility for any fit or sizing issues resulting from those measurements. This does not affect your statutory rights where the Goods are faulty or not as described.
• Under regulation 28(1)(b) of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, Bespoke Goods are exempt from the standard 14-day consumer right of cancellation once production has commenced. Please see clause 9 for cancellation rights and charges.

4. Payment Terms

• For Orders with a total value of £500 or less, full payment is required at the time the Order is placed and before any work commences.
• For Orders with a total value above £500, a non-refundable deposit of 50% of the total Order value is required before any work commences. The balance is payable on completion of fabrication and before fitting, dispatch, delivery, or release of the Goods.
• We will issue an invoice for the balance once fabrication is complete. Goods will not be fitted, delivered, or released until cleared funds for the balance have been received.
• Where fitting is arranged but cleared funds for the balance have not been received, we reserve the right to postpone fitting and to pass on any additional access, travel, or marina charges arising as a result.
• All prices quoted are inclusive of all applicable taxes. Trident Canvas Ltd is not currently registered for VAT, and no VAT is charged on our Goods or Services. Should we become registered for VAT during the course of an Order, we reserve the right to add VAT at the prevailing rate to any invoice issued on or after our effective date of registration, in accordance with HMRC requirements.
• We accept payment by BACS bank transfer (preferred), or cheque. Cheques must be cleared before fitting or release of the Goods.
• Late payment of any invoice will incur interest at 4% per annum above the Bank of England base rate, calculated daily from the due date until payment is received in cleared funds. We reserve the right to charge a reasonable administration fee for each formal reminder issued.
• For overdue commercial accounts, we reserve the right to recover all reasonable costs of collection (including legal and debt recovery costs) in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.

5. Production, Lead Times and Delivery

• Any production, completion, or delivery date we give is an estimate made in good faith and is not a contractual deadline unless we have agreed otherwise in writing.
• Lead times vary by season, complexity of work, materials availability, and access to the vessel. Bespoke Goods typically require additional time beyond standard production lead times.
• We will not be liable for delays caused by an event outside our control, by late or incomplete information from you, by access restrictions to the vessel, or by adverse weather preventing on-board work.
• Where Goods are dispatched by courier, risk of loss or damage passes to you on delivery. You must inspect the Goods on receipt and notify us in writing of any visible damage or shortage within 7 days.

6. Customer Responsibilities and Vessel Access

Where access to your vessel is required for measuring, templating, fitting, or repair, you must:

• ensure the vessel is afloat or ashore as agreed, in a suitable condition, and reasonably accessible to our staff;
• where the vessel is in a marina, boatyard, or club, notify the relevant operator that Trident Canvas will be attending and obtain any necessary permissions;
• ensure the vessel is unlocked or that keys, codes, or other access arrangements are provided;
• make us aware of any access restrictions, tide constraints, parking limitations, or marina charges that may apply;
• ensure any existing covers, fittings, or hardware to be reused are in serviceable condition. We reserve the right to refuse to refit components we judge to be unsafe or unfit for purpose.

Wasted visits caused by lack of access, locked vessels, or incorrect information will be charged at our standard call-out rate, plus any marina access or parking charges incurred.

Marina, harbour, lift-out, or third-party access charges incurred at your request are passed on at cost.

7. Workmanship Warranty and Fabric Guarantees

• We warrant that Goods manufactured by us will, at the time of supply, be of satisfactory quality, fit for their intended purpose, and as described, in accordance with the Consumer Rights Act 2015 and (where applicable) the Sale of Goods Act 1979.
• Goods manufactured by us carry a 12-month workmanship warranty from the date of completion against defects in our fabrication, stitching, and assembly. This warranty is provided in addition to, and does not affect, your statutory rights as a consumer.
• Fabrics, threads, zips, fastenings, hardware, and other components are covered by the original manufacturer’s warranty (typically 3 to 10 years for premium acrylic fabrics such as Sauleda, Sunbrella Plus, and WeatherMAX). We will assist you in making a claim under the manufacturer’s warranty where appropriate.

Our workmanship warranty does not cover:

• fair wear and tear, including UV degradation, fabric softening, or fading consistent with normal marine use;
• damage caused by misuse, accident, negligence, or failure to follow the care and maintenance guidance we provide;
• damage caused by extreme weather, storm, lightning, fire, flood, vandalism, theft, or marine incident;
• damage caused by incorrect installation, re-tensioning, or modification by anyone other than us;
• damage caused by sharp objects, abrasive contact, pets, birds, or wildlife;
• damage caused by cleaning products, solvents, or treatments other than those we recommend;
• damage caused by customer-supplied components (including solar panels, antennas, or hardware fitted to our Goods);
• any matter for which the original manufacturer’s warranty (fabric, fittings, zips, hardware) applies.

Warranty claims are subject to inspection. Where a defect is confirmed as covered by our workmanship warranty, we will repair or replace the affected element free of charge at our workshop. Travel to and from your vessel, lift-out costs, and any third-party charges are not included unless agreed in writing in advance.

Bespoke Goods may require minor post-fitting adjustments as the fabrics relax and bed in. Such adjustments are part of normal commissioning and do not constitute a defect.

8. Specific Disclaimers

8.1 Windscreens, Windows and Brittle Components

Sprayhoods, biminis, and enclosure systems often interact with windscreens, coachroof windows, and other potentially brittle components on older vessels. We take reasonable care during measurement, fitting, and removal of covers. However, we cannot accept liability for cracking, fracturing, crazing, or failure of windscreens, windows, or similar components arising from pre-existing weakness, age, or deterioration. You confirm that any such components are in a condition fit to receive the work.

8.2 Solar Panels and Customer-Supplied Equipment

Where you require solar panels, antennas, lighting, or other equipment to be fitted to our Goods (for example to a bimini top), you are responsible for ensuring the equipment is suitable for the application. Solar panels in particular can reach high operating temperatures and may damage, mark, or in extreme cases scorch or ignite canvas materials. We accept no liability for damage to fabric, framework, or associated components arising from customer-supplied equipment, nor for any consequential loss.

8.3 Colour Matching

All photographs, samples, and on-screen images of fabrics are for illustration only and may not exactly reflect the final colour. We cannot guarantee exact colour matches between batches, between different fabrics, or between fabrics and existing covers. Where colour matching is critical, we recommend ordering a physical sample before placing the Order.

8.4 Existing Covers and Re-Use of Components

Where we repair, modify, or extend existing covers, or re-use existing frames, fittings, or hardware, we cannot warrant the condition of the materials we have not supplied. Our workmanship warranty applies only to the work we have carried out, not to the existing components.

9. Cancellation

9.1 Cancellation by the Customer

• Before we commence work, you may cancel an Order by giving us written notice. Any deposit or advance payment will be refunded less reasonable costs we have already incurred (for example, materials ordered specifically for your project).
• Once we have commenced work on Bespoke Goods, the Order cannot be cancelled and the full Order value (or, at our discretion, costs incurred to date plus a reasonable margin for design, templating, and labour) becomes payable. The 50% deposit is non-refundable.
• This does not affect your statutory rights where we have failed to comply with these terms or where the Goods are faulty or not as described.

9.2 Cancellation by Us

We reserve the right to cancel or postpone an Order where:

• the work cannot be completed safely or to our standard due to the condition of the vessel or its components;
• you have failed to pay any sum when due;
• we are prevented from completing the work by an event outside our control;
• you have provided information that is materially incorrect, incomplete, or misleading.

Where we cancel under this clause, we will refund any sums paid in advance less reasonable costs we have already incurred.

10. Retention of Title and Lien

• Title in the Goods remains with us until we have received payment in full in cleared funds, notwithstanding that the Goods may have been delivered or fitted.
• Until title passes, you must hold the Goods in a condition that allows us to identify and recover them.
• Where Goods are left with us for repair, modification, alteration, or storage, we reserve a general lien over those Goods for all sums due to us, whether in respect of those Goods or any other work undertaken for you.

11. Limitation of Liability

• Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be limited or excluded.
• Subject to clause 11.1, our total liability under or in connection with any Order, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, is limited to the price paid by you for the Goods and Services to which the claim relates.
• Subject to clause 11.1, we are not liable for any indirect, consequential, or special loss, including but not limited to loss of profit, loss of business, loss of use, loss of enjoyment, loss of opportunity, downtime, alternative accommodation, charter income, or storage charges.
• We hold Public Liability insurance appropriate to the nature of the work we undertake. Details are available on request.

12. Storage of Customer Property

• Goods, vessels, or items left with us for repair, modification, or storage are held at your risk. You are responsible for ensuring adequate insurance cover.
• We will use reasonable care in handling and storing items left with us, but we are not liable for loss or damage except where caused by our negligence.
• Items not collected within 28 days of our notification that work is complete may be subject to storage charges. Items uncollected for more than 6 months after notification, and after a final written notice, may be sold by us under the Torts (Interference with Goods) Act 1977 to recover charges due.

13. Designs and Intellectual Property

• All designs, patterns, templates, drawings, and specifications we create remain our intellectual property. You may not copy, reproduce, or pass them to a third party for reproduction without our written consent.
• You may use photographs of your own vessel and our work for personal and social purposes. We may use photographs of completed work in our portfolio, website, and marketing, unless you tell us in writing that you would prefer us not to.

14. Data Protection

• We process your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Our Privacy Policy sets out how we handle your data.
• We will use your information to fulfil your Order, provide aftercare, manage warranty claims, and, with your permission, to send you occasional information about our services.

15. Events Outside Our Control

• We are not liable for any failure or delay in performing our obligations caused by an event outside our control.
• Where an event outside our control affects our ability to perform an Order, we will notify you as soon as reasonably practicable. Our obligations will be suspended for the duration of the event and the timeline extended accordingly. Where the delay becomes unreasonable, either party may terminate the Order, in which case any sums paid for work not yet completed will be refunded.

16. General

• These terms, together with the Order and our Quotation, form the entire agreement between you and us in relation to the work and supersede any prior discussions, representations, or agreements.
• If any part of these terms is found by a court to be unlawful or unenforceable, the remaining provisions continue in force.
• These terms are governed by the laws of England and Wales, and any dispute is subject to the non-exclusive jurisdiction of the courts of England and Wales (with reservation of consumer rights to bring proceedings in their jurisdiction of residence within the United Kingdom).
• We may update these terms from time to time. The version in force at the date of your Order applies to that Order.

17. Contact Us

If you have any questions about these terms, or about an Order or service, please contact us:

Trident Canvas Ltd

Trading address (where we meet customers and carry out work):
Mercury Yacht Harbour, Satchell Lane,
Hamble-le-Rice, Southampton SO31 4HQ

Tel: 023 8104 4000
Email: info@tridentcanvas.co.uk
Web: tridentcanvas.co.uk

Registered in England and Wales — Company No. 12372480
Registered office: Unit 2, Winking Hill Farm, Kingston-on-Soar, Nottingham NG11 0DP

— End of Terms and Conditions —
Revision 1 · May 2026